Johnso Vacancies Details
Position: Call Center Agent x2
Employment Status: Permanent
Department: Corporate Services
Location: Johannesburg, South Africa
Closing Date: December 1, 2023
About JOSHCO
The Johannesburg Social Housing Company SOC Limited (JOSHCO) is a registered Social Housing Institution with a clear mandate to develop and manage affordable rental housing for the lower market. JOSHCO plays an integral role in addressing the housing backlog of the City of Johannesburg. Accredited by the Social Housing Regulatory Authority (SHRA), JOSHCO is committed to providing quality housing solutions to uplift communities.
Position Overview
JOSHCO is seeking two dynamic and customer-focused individuals to join our team as Call Center Agents. As a Call Center Agent, you will be responsible for interacting with our valued customers, addressing inquiries related to our projects, products, and services, and ensuring that all interactions are handled professionally and efficiently.
Responsibilities
As a Call Center Agent at JOSHCO, your responsibilities will include, but are not limited to:
- Answering incoming calls promptly, professionally, and politely.
- Providing clear and accurate information to customers, resolving issues efficiently.
- Managing departing tenants, processing deposits, and closing matters on the CRM system.
- Recording and maintaining customer queries and complaints on the Customer Relationship Management System.
- Ensuring compliance with all JOSHCO systems, including performance management, HR, finance, stakeholder information, property management, communications, and reporting.
- Collecting customer information, analyzing customer needs, making recommendations, and referring customers to the relevant departments.
- Preparing monthly reports by collecting and analyzing data on various matters.
- Contributing to the team’s efforts by meeting the stipulated Service Level Agreements (SLAs).
- Attracting potential customers by answering product and service questions and providing information about available offerings.
- Maintaining customer records by updating the register on the CRM module.
- Conducting credit checks for potential tenants.
- Resolving product or customer problems by clarifying complaints, determining the cause of issues, and offering effective solutions.
- Recording every interaction with customers and potential customers in the CRM module on the Property Management System.
Qualifications and Requirements
To be considered for the position of Call Center Agent at JOSHCO, applicants must meet the following minimum requirements:
- Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits.
- A Certificate in Call Centre/Reception or Office Administration will be an added advantage.
- 2 or more years of experience in a Call Center environment.
- Experience in MDA property management system is highly advantageous.
- Ability to communicate effectively in English, both written and verbal. Fluent in at least 2 African languages.
- Experience in the social housing environment would be advantageous.
Application Procedure
Please note that only online applications will be considered. Applicants are advised to use Google Chrome when applying for JOSHCO positions. To apply, please click on the following link: JOSHCO Online Application.
Equal Opportunity Employer
JOSHCO is an equal opportunity and affirmative action employer. All appointments will be made in accordance with the Company’s Employment Equity Plan to promote representivity in terms of race, gender, and disability.
Note
Correspondence will be limited to shortlisted candidates, and applicants who have not been contacted within 6 weeks should consider their applications unsuccessful. JOSHCO reserves the right not to make an appointment.
Application Deadline
The closing date for applications is December 1, 2023.
Join JOSHCO in our mission to provide affordable housing solutions and make a positive impact on the community of Johannesburg. Apply today and be part of a dedicated team committed to eradicating the housing backlog.